۳ هفته پیش

استخدام Contact Center Operations Director برای مجموعه اسنپ فود در تهران
اسنپ فود

استخدام Contact Center Operations Director برای مجموعه اسنپ فود در تهران

اسنپ فود
تهران
اطلاعات تماس

حضوری
لیسانس, فوق لیسانس
سابقه دارد (۵ تا ۹ سال)
حقوق توافقی
مرد و زن
تمام وقت

مشاهده اطلاعات تماس
اطلاعات بیشتر

استخدام مجموعه اسنپ فود

 

مجموعه اسنپ فود در تهران جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید:

Description job title
In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.
We are waiting for you to continue this story.
Responsibilities:
Facilitate implementation of a customer-centric culture across the organization that encourages, nurtures, and develops customer-centric enthusiasts to become a reference company for customer service and build capacity and drive behaviors that influence positive impact and drive improved performance
Set a clear mission, develop and implement client service strategies focused on that mission that will increase sales while providing a positive experience for all clients
Develop valid and effective KPIs and OKRs in line with organization KPIs and OKRs and policies aiming to resolve business and customer service priorities and problems and ensure to meet the targets
Design and manage a perfect team structure to facilitate and improve inter-team communications and coordination and align with organizational structure 
Ensure the 24/7 effective and High-quality execution of all contact center programs and processes
Participate actively in establishing Customer Experience Strategy that can positively affect Customer Satisfaction and Improve Customer Loyalty
Maintain strong Liaison with Marketing, Commercial, Delivery, Business Development and Technology Functions to promote the customer’s voice and address their feedback in coordination with the Customer Experience Function
Lead and coach the team of sub-departments managers who manage front-line Contact Center agents
Define, establish and maintain the customer loyalty metrics for the organization and design and implement an effective process to collect and analyze all important data related to customers’ needs and wants in order to find and cover detected pain points in partnership with other related teams
Manage quality assurance programs to ensure that all processes and functions are going well based on metrics and standards
Requirements:
Bachelor’s or Master’s in Business Administration, Management, Engineering or other related fields
Proven five or more years of hands-on managerial experience in customer care services and contact center leadership roles
Strategic and analytical thinker with experience in building strong systems and processes and precision in execution
Demonstrated Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Familiar with e-Business infrastructure and ecosystem
Benefits: 
Vouchers for Vacations, Gym, Therapy Sessions, Internet Costs
Complementary Insurance
Educational platform of advanced courses
Snappfood’s Discount codes
Loans
Contact Center Operations Director

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، با انتخاب شغل مورد نظرشان رزومه خود را ارسال نمایند.

اطلاعات تماس
گزارش مشکل آگهی
https://iranestekhdam.ir/?p=2939982
ابتدای صفحه
مختصری درباره ایران استخدام

سایت ایران استخدام در تاریخ ۱۳۹۱/۱/۱۰ راه اندازی شد و با تلاش گروهی و روزانه مدیران و نویسندگان خود در جهت تبدیل شدن به مرجع بروز آگهی های استخدامی گام برداشت. سعی همیشگی همکاران ما ارائه مطلوب و با کیفیت آگهی های استخدامی خدمت بازدیدکنندگان محترم این سایت بوده است. ایران استخدام به صورت مستقل و خصوصی اداره می شود و وابسته به هیچ نهاد و یا سازمان دولتی نمی باشد، این سایت تنها منتشر کننده ی آگهی های استخدامی بوده و بنابراین لازم است که بازدید کنندگان محترم سایت خود نسبت به صحت و سقم اخبار منتشر شده در آن هوشیار باشند.

نماد اعتماد الکترونیکی
ارسال رزومه