دعوت به همکاری شرکت ایرانسل
شرکت ایرانسل در شیراز جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید:
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job title |
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Roles & Responsibilities
To contribute and collaborate actively in various Customer care projects.
To encourage customers to use all digital & online channels including Self-care, social Medias to decrease call center contact rate.
To support company subscribers’ queries, comments, issues, and questions received through on-line and digital channels based on MTNIrancell Customer Relationship PPPs’ and agreed SLAs/Team Targets.
To analyze received customer queries, raise related log and escalate them to related teams based on CR standards.
To offer new services /product to the customers as per process.
To encourage subscribers to use digital/social media based solutions according to CR approach in order to increase digital transformation rate.
To constantly review and stay up to date on CR processes to handle subscribers’ issues.
To ensure all received feedback from different channels like CLF team, CR QA and supervisor is seen on future work activities on both soft skill and knowledge area.
To refer unsolved queries and major issues received to CR Back office / Online and Digital Channel Customer Care Supervisor based on the policy.
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Customer Care Representative (Contractor)
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دسته‌بندی: ارتباط با مشتریان
مدت اعتبار: 1404/03/16
موقعیت: فارس, شیراز
نوع همکاری: تمام وقت
حداقل تحصیلات: کارشناسی
حقوق و دستمزد: توافقی |
متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، با انتخاب شغل مورد نظرشان رزومه خود را ارسال نمایند.
