استخدام شرکت اکالا

شرکت اکالا در تهران جهت تکمیل کادر خود به افراد واجد شرایط ذیل نیازمند است.

CX Manager
At Okala, we’re looking for a customer-centric, data-driven, and empathetic CX Manager who can turn insights into action and design experiences that truly matter. In this role, you will lead the transformation of customer feedback into strategic initiatives — bridging insights, execution, and culture — to ensure every interaction strengthens trust, satisfaction, and loyalty. Your Story Belongs Here.	Job Description
Define and lead the organization-wide Customer Experience (CX) strategy aligned with Okala’s business goals Build and execute systems for Voice of Customer (VoC), feedback management, and experience analytics Design and optimize Customer Journey Maps and key touchpoints across products and services Establish and monitor CX performance metrics — NPS, CSAT, Retention, and Churn — and drive improvement plans Collaborate cross-functionally with Product, Marketing, Sales, and Support teams to ensure seamless end-to-end experiences Lead CX innovation initiatives, bringing technology and data analytics to the heart of customer experience Promote a customer-centric culture through internal training, awareness sessions, and leadership communication Synthesize insights and pain points into actionable recommendations for executives and decision-makers Manage strategic CX projects and ensure timely, data-based, and high-quality execution Prepare and deliver executive-level reports with clear performance stories and improvement recommendations	What You’ll Be Doing
Why Okala? Because at Okala, you’re not just maintaining systems — you’re helping power one of Iran’s leading online retail platforms. With services across 200+ cities and millions of daily users, we move fast, learn continuously, and are always looking for smarter, more scalable solutions. What You’ll Enjoy: A dynamic and friendly work environment Weekly gatherings: Mafia Night, Cinema Night & more Access to practical and high-quality training programs Free breakfast, commuting & lunch subsidies Supplementary health insurance, in-house doctor, and parking Birthday gifts, seasonal bonuses, and exclusive Okala discount codes Ready to build, automate, and scale with us? Let’s write the next chapter of success together. Gender: Any Seniority Level: Manager Required Experience Year: 7 year	Requirements

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