۹ ساعت پیش

استخدام Customer & Contract Operations Specialist در مجموعه ستون

ستون

تهران

۹ ساعت پیش اطلاعات تماس

حضوری

مقطع تحصیلی اعلام نشده

سابقه دارد (۳ سال)

حقوق توافقی

آقا و خانم

تمام وقت

مشاهده اطلاعات تماس

اطلاعات بیشتر

امروز

مجموعه ستون در تهران جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید:

Description

job title

About the Role
We are looking for a detail-oriented and customer-focused Customer & Contract Operations Specialist to support the operational side of customer relationships, from contract coordination to issue resolution and customer experience improvement.
This role works closely with Customers, Sales, Finance, Legal, and Technical teams to ensure customer requests are followed up properly, issues are resolved efficiently, and customer insights are translated into process improvements.
Responsibilities
Coordinate customer contract processes with Legal and Finance, including information collection, contract follow-ups, and signatures.
Manage and follow up on customer contractual questions and requests.
Monitor customer communication channels to identify issues that may lead to dissatisfaction and coordinate their resolution with relevant teams.
Conduct customer onboarding and offboarding interviews and identify key pain points and improvement opportunities.
Coordinate cross-functional teams to resolve customer issues and ensure proper follow-up until closure.
Contribute to Customer Journey Mapping, identifying customer pain points and improvement opportunities.
Support the design and implementation of Voice of Customer (VoC) processes.
Document customer issues, feedback, and recurring operational problems and share actionable insights with relevant teams.
Contribute to improving customer-related processes and operational workflows.
Requirements
3+ years of experience in Customer Operations, Customer Success, Account Management, or a related customer-facing role.
Strong experience in B2B customer management and cross-functional coordination.
Familiarity with Customer Experience concepts and processes, such as Customer Journey, Customer Feedback, and VoC.
Highly organized, detail-oriented, and process-driven.
Strong follow-up and problem-solving skills with a strong sense of ownership.
Excellent communication and coordination skills.
Familiarity with Cloud services and technology products is a plus.

Customer & Contract Operations Specialist

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.

اطلاعات تماس

گزارش مشکل آگهی

ثبت‌نام برای تکمیل فرم استخدام اینجا کلیک نمایید
مهلت ۱۴۰۵/۰۹/۰۸

استخدام فرم ستون

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