۲ ماه پیش
استخدام Customer Experience Supervisor در دیجی کالا
حضوری
سابقه ندارد
حقوق توافقی
تمام وقت
منقضی شده
استخدام دیجی کالا
دیجی کالا در تهران (محدوده ونک) جهت تکمیل کادر خود به افراد واجد شرایط ذیل نیازمند است.
| Description | job title |
| To analyze the whole customer’s journey and correlate these data with input KPIs and the customer behavior to ensure a world-class customer experience is establishing and raising any founded gaps to related stockholders, suggest the required action/project to them and follow their delivery and assessment. Understand the CX and business KPIs and their trend so be able to predict the future in the market. RESPONSIBILITIES: Analyzing reports and other function data and proposing and initiating projects based on them and defining the related KPIs Hands on data analysis and Insight generation Constant monitoring of impact points on the business side Excellent communication and presentation skills with teams and stakeholders in a collaborative, cross-functional environment Define and run the proper research including the survey, and interview, …. to collect the qualitative and quantitative seller data. Collaborate with teammates to understand business requirements and propose solutions for data-driven decision-making. Qualifications: Bachelor’s degree in IT, business, computer science, statistics, or a related field. Good analytical mindset and interpret data, analyze results using statistical techniques and provide ongoing reports. High efficiency working with Excel, PowerPoint, and data sets. Negotiation and Persuasion of people at higher organizational levels and/or with conflict of interest. Excellent communication and teamwork skills. Skills and experience in project management are plus. |
Customer Experience Supervisor |
متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.
اطلاعات تماس
گزارش مشکل آگهی
- ثبتنام —
- ایمیل —
- تلفن —
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