۲۶ دقیقه پیش

استخدام Customer Relations Specialist برای کافه بازار در تهران

کافه بازار

تهران

۲۶ دقیقه پیش اطلاعات تماس

حضوری

مقطع تحصیلی اعلام نشده

سابقه ندارد

حقوق توافقی

آقا و خانم

تمام وقت

مشاهده اطلاعات تماس

اطلاعات بیشتر

امروز

کافه بازار در تهران جهت تکمیل کادر خود از افراد واجد شرایط ذیل دعوت به همکاری می نماید.

Description

job title

As a Customer Relations Specialist , you will join Metrix , a business unit within Pegah.tech
We are searching for a detail-oriented, proactive, and responsible Customer Relations Specialist who can seamlessly handle customer accounts, drive related financial processes to completion, and maintain effective cross-functional coordination across the organization.
If you take pride in organization, thrive on bringing tasks to full resolution, interact with clients patiently and professionally, and naturally spot paths for business enhancement along with fulfilling daily responsibilities, we would love to connect with you.
Responsibilities:
Establishing productive and professional client communications while addressing incoming inquiries and requests
Managing financial and legal workflows for clients, including sending and following up on pro forma invoices, contracts, approvals, and final invoice generation
Collaborating with the holding company's finance department to execute customer financial operations and ensure complete payment resolution
Monitoring outstanding balances and receivables while providing timely updates regarding overdue accounts
Liaising across internal teams—such as Finance, Legal, Sales, and Support—to advance client matters efficiently
Creating and maintaining periodic customer and financial summaries via Excel and Google Sheets
Documenting, logging, and tracking all commitments and client requests until final settlement
Uncovering client pain points, requirements, and growth avenues during interactions, escalating them effectively to appropriate teams
Contributing to customer operations optimization to elevate processing speed and operational accuracy
Grasping technical product mechanics quickly to evaluate and resolve customer challenges
Requirements
Strong follow-through and a results-oriented mindset: Capacity to oversee multiple concurrent tasks and pursue them persistently to completion
Organization and attention to detail: Keen focus on accuracy, particularly within financial records, documentation, and reporting
Effective communication: Aptitude for professional engagement with clients and internal stakeholders, conveying details transparently
Patience and a customer-focused approach: Skill in addressing customer needs constructively while managing demands thoughtfully
Proficiency in Excel and Google Sheets: Proficiency in drafting, structuring, and evaluating actionable data reports
Accountability: Personal ownership of designated duties, ensuring thorough execution
Cross-functional coordination: Talent for partnering across distinct teams and individuals to drive initiatives
Business acumen and strong observation skills: Capability to spot operational gaps, client demands, and opportunities, sharing them promptly
Nice to have:
Prior background in account management, customer success, financial tracking, or sales operations
Familiarity with pro forma invoicing, billing practices, and debt collection procedures
Experience constructing operational or financial reports while processing large datasets
Understanding of digital marketing ecosystems, online ad tech, attribution models, or marketing automation systems
Benefits
Opportunity to work with a talented team of engineers on cutting-edge technology
A dynamic working environment with a culture that is open, innovative, and performance-oriented
Supplementary health insurance
Employee financial benefits and credit facilities
Various on-site entertainments

Customer Relations Specialist

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.

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