استخدام اسنپ پی

اسنپ پی در تهران جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید:

Description

job title

SnappPay is the first and leading BNPL provider in Iran, started in 2020 We are leveraging Financial Technologies to reshape Iranian’s experience of consumer credit
Supporting Snapp Group’s mission of enhancing Iranian people's quality of life through Internet services, SnappPay’s mission is to bring financial freedom to all Iranian by providing them with better, smarter and more efficient solutions for payment and shopping
Responsibilities
Design and execute strategies to optimize customer service operations, resulting in improved customer satisfaction and retention
Provide leadership and guidance to the customer service team, fostering a positive and collaborative work environment to drive individual and team success
Monitor customer interactions to ensure they align with company policies and quality standards, addressing areas for improvement proactively
Identify bottlenecks and implement process improvements to streamline customer service workflows and reduce resolution times
Oversee the training and development of customer service representatives, equipping them with the skills and knowledge required for superior service delivery
Regularly evaluate team performance through KPIs, generating reports and actionable insights to guide decision-making and optimize outcomes
Partner with other departments, such as operations and sales, to ensure customer service objectives align with broader organizational goals
Act as the point of contact for escalated customer concerns, ensuring timely and effective resolution while maintaining customer trust
Advocate for the customer in all business decisions, ensuring a focus on building long-term relationships and loyalty
Requirements
Minimum of 4-6 years of experience in customer service or related fields, demonstrating expertise in team management and service delivery optimization
Proven experience in designing and implementing effective training programs to enhance team skills and overall performance
Demonstrated skill in analyzing existing processes, identifying inefficiencies, and implementing improvements to enhance productivity and service quality
Expertise in tracking and evaluating call center performance metrics to ensure alignment with quality assurance goals and company objectives
In-depth knowledge of customer service tools and software, such as CRM systems and call management platforms

Customer Service Manager

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.

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