۶ ساعت پیش

استخدام Enterprise Business Services Support Engineer (Vendor) در ایرانسل

ایرانسل

تهران

۶ ساعت پیش اطلاعات تماس

حضوری

لیسانس

سابقه دارد (۳ سال)

حقوق توافقی

آقا و خانم

تمام وقت

مشاهده اطلاعات تماس

اطلاعات بیشتر

امروز

شرکت ایرانسل جهت تکمیل کادر خود از واجدین شرایط زیر در تهران دعوت به همکاری می نماید:

Description

job title

Mission
To maintain the Enterprise services by ensuring a high-quality Network experience for the EB Subscribers through providing 24-hour monitoring of all EB-related functions via the cooperation of related teams in operation and maintenance of related infrastructures.
Job Requirements
BSc in Electronic, Telecommunication Engineering or related field
Fluent in English
Minimum 3 years of experience in Telecom/Network Operations, preferably in Enterprise Business, Core PS/CS, Packet Core, APN, or service assurance environments.
Experience working in a medium to large organization
Experience showing ability to work effectively under pressure, particularly during major incidents and service outages, while maintaining focus, accuracy and appropriate prioritization.
Experience showing strong communication and interpersonal skills, with the ability to communicate effectively with technical teams, vendors, internal stakeholders and customers.
Experience showing strong ownership, accountability and follow-up skills, with the ability to proactively drive stakeholders toward resolution.
Roles & Responsibilities
To monitor the enterprise services to ensure it runs smoothly with acceptable KPIs based on the agreed Service Level Agreements (SLA); while improving service quality, availability, and measurement.
To liaise and follow up with Core PS, GiLAN, and TX/Access to ensure that the Enterprise services are operated according to the world's best practices under the supervision and responsibility of the mentioned teams.
To utilize analytical and troubleshooting skills to analyze PS and CS-related incidents, correlate KPIs, alarms, traffic behavior, and customer symptoms, identify the probable fault domain, and drive the issue toward resolution.
To interface across the company with Enterprise Business, Customer Relationship, Marketing, Network, and ITS, to ensure all customer queries are addressed based on SLA and Enterprise services run correctly.
To follow up closely and be active in related channel groups to push respective vendors and stakeholders to get the result promptly.
To execute E2E follow-up and escalations on technical issues related to Enterprise Business and wholesale sections, and operational issues/failures/capacity of services for rectification.
To monitor the SLA as agreed on their Managed Services and Customers' side.
To collect and update the enterprise business service customers' database and service flow and ensure all databases/topologies are updated and aligned with the network data.
To develop an automated and effective service support for enterprise business, and analyze any impact on Enterprise business services to identify and escalate the bottlenecks.
To prepare reports regularly and comprehensively on the progress and activities of the Enterprise business service, tracking and monitoring cases, forecasting enterprise business services network utilization and dimensioning, and related matters.
To research, define, specify, and integrate the operational requirements for new Enterprise Business services and technologies.
Technical Competencies
Change Management
Telecommunication Networks
Service Level Management
Troubleshoot Management
Operations and Maintenance (O&M) Management
APN Management
Packet Switching (PS)
Evolved Packet Core (EPC)

Enterprise Business Services Support Engineer (Vendor)

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، با انتخاب شغل مورد نظرشان رزومه خود را ارسال نمایند.

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