استخدام دیجی کالا

دیجی کالا در تهران (ونک) جهت تکمیل کادر خود به افراد واجد شرایط ذیل نیازمند است.

Description

job title

About the Role
We are looking for a Experience Journey Owner to join our Experience Strategy & Discovery team. This role is responsible for identifying, analyzing, and framing key customer and seller experience problems and opportunities through data analysis, Voice of Customer, research, and journey insights.
The Business Analyst as an Experience Journey Owner translates complex data, feedback, and journey observations into structured insights, clear problem statements, and decision-ready recommendations for cross-functional teams and management. This is an Individual Contributor role focused on problem discovery, deep analysis, and analytical direction rather than operational execution ownership.
Key Responsibilities
Analyze customer and seller experience data to identify trends, friction points, root causes, and improvement opportunities.
Conduct deep-dive analyses on KPIs, VOC, user behavior, journey performance, and operational signals to uncover actionable insights.
Translate data, research findings, and journey observations into structured insights, clear problem statements, and decision-ready recommendations.
Support metrics governance by defining, reviewing, validating, and improving experience-related KPIs and measurement frameworks.
Monitor key experience and performance metrics, interpret KPI movements, detect deviations, and assess business impact.
Develop and update end-to-end customer and seller journey maps to identify pain points, bottlenecks, drop-offs, and moments of truth.
Collaborate with Marketing, Product, Commercial, Operations, and Technology teams to align on experience priorities and evidence-based decisions.
Present findings in a clear, business-relevant way and act as an analytical advisor on experience-related topics.
Qualifications & Experience
Minimum 2 years of relevant experience in areas such as Business Analysis, Business Intelligence, Insight, Customer Experience, or related analytical roles.
Bachelor’s degree or higher in MBA, Management, Industrial Engineering, Computer Engineering, or related fields.
Technical Competencies
Data Analysis
Data-driven Thinking
Trend Analysis
Problem Identification
Problem Framing
Root Cause Analysis
Insight Generation
VOC & Research Design
Journey Mapping
Stakeholder Management
Business Storytelling & Communication
Metrics Governance
Trade-off & Decision Traceability
Required Tools
SQL
Python
Power BI
Presentation tools
Journey mapping / collaboration tools
Behavioral Competencies
Structured Thinking
Critical Thinking
Ownership
Curiosity
Attention to Detail
Ambiguity Management
Plus
Documentation tools
Product analytics tools
Survey / VOC tools
Qualitative research / synthesis tools

Experience Journey Owner

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.

اطلاعات تماس

گزارش مشکل آگهی

ثبت‌نام برای تکمیل فرم استخدام اینجا کلیک نمایید
مهلت ۱۴۰۵/۰۴/۲۲
محل کار ونک

استخدام فرم دیجی کالا

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