۲ هفته پیش
استخدام International Products Support Manager در گروه علی بابا
حضوری
مقطع تحصیلی اعلام نشده
سابقه دارد (۵ تا ۹ سال)
حقوق توافقی
آقا و خانم
تمام وقت
مشاهده اطلاعات تماس
اطلاعات بیشتر
استخدام گروه علی بابا
گروه علی بابا در تهران جهت تکمیل کادر خود از افراد واجد شرایط ذیل دعوت به همکاری می نماید.
| AI Engineer (LLM & Applied ML) | |
| Overview: The International Products Support Manager is responsible for leading and overseeing the performance of support teams across flights, hotels, and tours. This role ensures high-quality service delivery, process optimization, achievement of KPIs, and supports strategic decision-making by senior management. The position is critical for enhancing customer satisfaction, improving team efficiency, and overall service experience. |
Job Description |
| Lead and manage supervisors and team members across international products support (flights, hotels, tours). Ensure call center and IPF KPIs are met, providing regular reports to senior management. Manage critical situations during peak periods or high workload. Identify and resolve operational and process-related issues affecting service quality and customer experience. Plan and oversee training and professional development programs for supervisors and team members. Review and optimize processes to reduce response time according to SLA and improve operational efficiency. Address financial disputes related to customer support and implement corrective actions. Collaborate with external stakeholders such as airlines, hotels, and GDS providers to ensure smooth operations. Participate in recruitment interviews and employee performance evaluations. Promote a culture of feedback, succession planning, and team development. Monitor adherence to approved processes and coordinate with other units to meet operational needs and ongoing projects. Ensure the team stays up-to-date with internal policies, guidelines, and process changes. |
Key Responsibilities |
| Minimum 5 years of experience in managing customer support teams. Experience in international flight support is a plus. Bachelor’s degree, preferably in Tourism Management, Industrial Engineering, Project Management, or English. Proficiency with reporting tools and ticketing systems. Advanced Excel skills and ability to analyze operational data. Strong leadership and team-building abilities. Excellent communication and negotiation skills. Ability to provide constructive feedback effectively. High emotional intelligence, empathy, and accountability. Creativity and a continuous improvement mindset. Familiarity with AI tools. |
Requirements |
متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.
اطلاعات تماس
گزارش مشکل آگهی
- ثبتنام برای تکمیل فرم استخدام اینجا کلیک نمایید
- مهلت ۱۴۰۵/۰۲/۰۴
آگهیهای مشابه
دستهبندی آگهیهای استخدام