۱۴ ساعت پیش
استخدام Operations Monitoring Specialist در اسنپ پی
حضوری
مقطع تحصیلی اعلام نشده
سابقه دارد (۲ سال)
حقوق توافقی
آقا و خانم
تمام وقت
مشاهده اطلاعات تماس
اطلاعات بیشتر
امروز
استخدام اسنپ پی
اسنپ پی در تهران جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید:
| Description | job title |
| The Mission of this role is to enhance customer satisfaction and operational efficiency by continuously monitoring, analyzing, and improving customer experience processes The Operations Monitoring Specialist will be responsible for evaluating contact center KPIs, identifying areas for improvement, and implementing strategic solutions to optimize customer interactions By leveraging data-driven insights and utilizing VoIP and other communication technologies, this role ensures seamless customer engagement and contributes to overall business growth Responsibilities Monitor & Analyze Contact Center Performance: Track and evaluate key performance indicators (KPIs) such as CSAT, NPS, FCR, and AHT, identifying trends and areas for improvement within three months Optimize Customer Experience Processes: Develop and implement process improvements to enhance customer satisfaction Ensure Efficient Use of VoIP & Communication Systems: Oversee the proper utilization of VoIP and CRM tools Develop Actionable Reports & Insights: Generate and present monthly performance reports with data-driven recommendations to improve overall customer experience Collaborate with Cross-Functional Teams: Work closely with operations, IT, and customer service teams to streamline workflows and enhance customer interactions Requirements A minimum of 2 years of experience in Business Analysis Ability to collaborate effectively with team members and other departments to achieve common goals Ability to interpret contact center data, identify trends, and develop actionable insights for process improvement Clearly and effectively convey expectations, feedback, and best practices to team members and other stakeholders Knowledge of VoIP systems, CRM platforms, and contact center technologies to enhance operational efficiency Ability to monitor KPIs, assess call quality, and ensure adherence to customer service standards |
Senior Product Manager |
متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.
اطلاعات تماس
گزارش مشکل آگهی
- ثبتنام برای تکمیل فرم استخدام اینجا کلیک نمایید
- مهلت ۱۴۰۵/۰۱/۱۷
آگهیهای مشابه
دستهبندی آگهیهای استخدام