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Description

job title

Gender: Any
Age: From 22 to 35
Seniority Level: Senior Specialist
Required Experience Year: 5 سال
Working days: Sat_ Wed
As a Senior Account Management Specialist, your mission is to manage and retain onboarded merchants by ensuring operational excellence and consistent sales performance across active categories In this role, you will take ownership of key merchant relationships, drive performance optimization, and work closely with cross-functional teams to identify growth opportunities while maintaining high operational and commercial standards
Serve as the primary point of contact for active merchants, ensuring smooth financial settlements and effective issue resolution
Monitor merchant activity (orders, payment success rate, link usage, and SLA compliance) through dashboards and direct communication
Conduct regular check-ins with merchants to gather feedback, identify pain points, and upsell new features or campaigns
Support merchants in adopting SnappPay’s BNPL features and best practices to increase order volume and customer trust
Coordinate with Finance and Support teams to ensure settlement accuracy and dispute resolution
Track merchant satisfaction and retention metrics, and initiate reactivation plans for low-performing or inactive merchants
Document success stories, insights, and improvement recommendations for cross-functional reporting
Strong communication and negotiation skills (verbal and written)
Familiarity with marketing functions
Proactive problem solver, able to identify issues quickly and provide practical, win–win solutions for merchants and internal teams
Disciplined in documentation
Customer-centric mindset with resilience in handling objections
Strong teamwork skills, attention to detail, and the ability to work under weekly performance cycles
Ability to handle wage situations
Ability to manage multiple stakeholdersincluding merchants, internal teams, and partners
with professionalism and clarity
Ability to act as a bridge between merchants and internal teams, ensuring service reliability and building long-term merchant trust

Senior Account Management Specialist

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند

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