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استخدام Senior Cisco Voip Engineer برای شرکت ازکی در تهران

ازکی

تهران

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حضوری

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حقوق توافقی

آقا و خانم

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امروز

شرکت ازکی در تهران جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می‌نماید:

Description

job title

Azki is seeking a Senior Cisco VoIP & Contact Center Engineer to design, implement, operate, and continuously improve enterprise Cisco Collaboration and Contact Center solutions.
This role requires deep hands-on expertise in Cisco UC and Contact Center platforms, strong IVR and call-flow development skills, API integration experience, database/reporting knowledge, automation capabilities, and advanced troubleshooting of VoIP, SIP, and contact center environments. The ideal candidate should also be comfortable using AI tools and AI-driven approaches to improve operations, reporting, troubleshooting, and customer experience.
Key Responsibilities:
Design, implement, configure, and maintain Cisco Collaboration and Contact Center platforms, including CUCM, IM & Presence, UCCX, Cisco Finesse, Cisco voice gateways, SIP trunks, and call recording platforms such as Imagicle.
Develop, customize, and optimize IVR scripts, call flows, queue logic, routing scenarios, prompts, and agent/customer experience workflows.
Configure and troubleshoot dial plans, route patterns, CSS/Partitions, SIP trunks, CUBE/voice gateways, and inbound/outbound call routing.
Perform advanced troubleshooting using CUCM RTMT, UCCX logs, SIP traces, gateway debugs, packet captures, CDR/CMR, Splunk, and monitoring tools.
Design and support High Availability, redundancy, backup/restore, disaster recovery, upgrades, certificates, and capacity planning for Cisco UC and Contact Center platforms.
Build automation scripts and internal tools using Python, PowerShell, Bash, JavaScript, or similar technologies.
Integrate Cisco Collaboration and Contact Center systems with internal and external platforms using REST/SOAP APIs, CUCM AXL, UCCX/Finesse APIs, webhooks, JSON/XML, and database-driven integrations.
Work with databases and reporting sources to extract and analyze call records, IVR statistics, queue performance, agent activity, CDR/CMR, and UCCX reporting data.
Use AI tools or AI-driven approaches to improve log analysis, reporting, troubleshooting, documentation, automation, call analytics, chatbot/voicebot integration, and customer experience.
Act as a senior technical owner and escalation point for complex VoIP, UCCX, IVR, SIP, gateway, recording, and integration issues.
Prepare technical documentation, architecture diagrams, troubleshooting guides, reports, and knowledge transfer materials.
Requirements:
Strong hands-on experience with Cisco Collaboration and Contact Center solutions in enterprise environments.
Deep expertise in CUCM administration, design, troubleshooting, dial plans, SIP trunks, CSS/Partition, and call routing.
Solid experience with Cisco UCCX, including IVR scripting, call-flow development, queue management, reporting, and troubleshooting.
Strong understanding of SIP, RTP, H.323, DTMF, codecs, media path, and VoIP troubleshooting.
Hands-on experience with Cisco voice gateways, CUBE, dial-peers, SIP providers, and gateway debugs.
Required experience in scripting, automation, API integration, and working with databases or reporting data.
Experience with tools such as Splunk, Wireshark, RTMT, packet captures, logs, and monitoring platforms.
Familiarity with Cisco Expressway, MRA, VMware ESXi, UC upgrades, certificates, backups, and licensing.
Familiarity with AI tools or AI-based use cases in automation, troubleshooting, analytics, reporting, chatbot/voicebot integration, or contact center improvement.
Strong documentation, communication, ownership, problem-solving, and cross-team collaboration skills.
Experience with Imagicle or similar call recording platforms.
Experience with Cisco UCCE/PCCE.
Experience with Grafana, Zabbix, Prometheus, ELK, Splunk dashboards, or custom reporting dashboards.
Experience with Git, Linux, Docker, CI/CD, or internal tool development.
Cisco certifications such as CCNP Collaboration or CCIE Collaboration are a plus

Senior Cisco Voip Engineer

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.

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