استخدام شرکت ابرناک

شرکت ابرناک در تهران (خیابان فاطمی) جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید:

Description

job title

We're not just hosting servers; we're teaching them to think. abrNOC powers global innovation with ultra-fast cloud infrastructure and new AI-native tools used by thousands worldwide. If you love experimenting, building smarter systems, and seeing ideas come alive, come help us invent the future of cloud computing powered by AI.
Job Title: Support Engineer (Level 1)
This is not a data center or infra engineering role. It’s a customer-facing support position. You’ll be the first line of contact for our clients, helping them troubleshoot, resolve issues, and navigate our services through chat, email, and ticketing systems.
If you enjoy helping people, have a basic technical background, and want to grow your career in cloud technology, this role is for you.
Key Responsibilities:
Provide basic troubleshooting for cloud instances, networking, and service configurations
Assist customers with account management, billing, and general guidance
Document issues and escalate complex cases to senior support engineers
Contribute to and maintain the knowledge base
Deliver a great customer experience through clear, empathetic communication
Job requirements
Basic understanding of cloud concepts
Familiarity with Linux & Windows basics
Knowledge of networking fundamentals (IP, DNS, VPN, HTTP/S)
Experience with ticketing systems and remote troubleshooting tools
Strong communication skills & customer-first attitude in English
Patience, problem-solving ability, and the skill to explain technical topics simply
Prior experience in a Tier 2 or advanced support role
Familiarity with virtualization and containerization (Docker)
Experience with monitoring and alerting tools (Grafana)
Basic shell scripting skills for automation and troubleshooting
Awareness of security best practices
Why You Should Apply:
Competitive salary and benefits package.
Flexible working hours.
Holiday gifts and bonuses to celebrate your contributions.
Laptop provided for your productivity.
Opportunity for remote work
Professional development programs and training opportunities.
Complimentary breakfast to keep you energized.
Relaxation and recreation spaces, including a game room to unwind.
Work Location & Schedule:
Company Location: Fatemi St., Jahad Square, Tehran, Iran
Workplace Policy: Full-Time - Onsite/ Fully Remote
Worktime:12am-8am (Night Shift)

Support Engineer (Level 1)

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام رزومه خود را ارسال نمایند.

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