۴ هفته پیش
دعوت به همکاری Fiber Customer Success Specialist (Vendor) در ایرانسل
حضوری
سابقه دارد (۳ سال)
حقوق توافقی
تمام وقت
منقضی شده
اطلاعات بیشتر
دعوت به همکاری ایرانسل
شرکت ایرانسل در تهران جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید:
| Description | job title |
| To act as the single point of contact between CR and Fiber for all issue intake and status updates. To triage, prioritize, and log issues accurately in the ticketing system, ensuring complete and consistent data. To assign tickets to the appropriate technical teams and track progress through to resolution. To coordinate cross-functional troubleshooting, facilitating huddles/war rooms when needed. To monitor SLA clocks, send reminders, and escalate risks or breaches proactively. To communicate timely, clear updates to stakeholders and customers on status, ETAs, and next steps. To validate fixes in collaboration with requestors and close tickets with proper resolution notes. To analyze incident trends, perform/root-cause analysis (RCA), and recommend preventive actions. To maintain dashboards and reports on KPIs (e.g., SLA compliance, backlog, aging, repeat issues). To document playbooks, runbooks, and knowledge base articles to improve first-time-right resolution. To support change/release planning by flagging downstream impacts and aligning on rollback plans. To facilitate regular service reviews with CR and Fiber leads and drive follow-up actions to closure. To ensure compliance with security, data privacy, and audit requirements across all workflows. To continuously improve processes by capturing lessons learned and implementing agreed enhancements. Education: Bachelor’s degree in Commerce (Marketing/Communication) or related fields Experience: Minimum of 3 years’ experience in an area of specialization; with experience in supervising others Experience working in a medium to large organization |
Fiber Customer Success Specialist (Vendor) |
متقاضیان واجد شرایط می توانند تا تاریخ 1404/08/19 با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.
اطلاعات تماس
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