۴۷ دقیقه پیش

استخدام ICT Help Desk Specialist در شرکت دایان انرژی

دایان انرژی

تهران

۴۷ دقیقه پیش اطلاعات تماس

حضوری

فوق دیپلم, لیسانس

سابقه دارد (۲ سال)

حقوق توافقی

آقا و خانم

تمام وقت

مشاهده اطلاعات تماس

اطلاعات بیشتر

امروز

شرکت دایان انرژی در تهران جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید:

Description

job title

Full Time
From 25 to 40 years
Min 2 years
Job Description
Receive, log, categorize, and prioritize user requests and incidents submitted through the service desk system, by phone, email, or in person
Diagnose and resolve first-line issues involving computers, peripherals, operating systems, business applications, and user access
Guide users in the use of corporate systems and tools, and provide basic training when required
Handle and resolve requests independently within the technical knowledge and authority of the role; escalate matters beyond that scope to the line manager, and document actions taken and outcomes in the service desk system
Support the setup and tracking of user equipment and access; comply with information security requirements; and provide ICT support to head-office and operational-site personnel
Required Skills
Ability to communicate effectively and explain technical issues clearly to users with varying levels of technical knowledge
Patience and professionalism when handling user requests and issues
Ability to prioritize requests based on urgency and their impact on business operations
Accuracy in recording request details, actions taken, and resolution outcomes
A responsible approach to following up on requests through resolution or appropriate escalation to the line manager
Required Education
Associate or bachelor’s degree - Information Technology: Preferred
Associate or bachelor’s degree - Computer Engineering: Preferred
Associate or bachelor’s degree - Computer Science: Preferred
bachelor’s degree - Related field: Preferred
Required Certifications
ITIL FoundationMandatory
Microsoft technical support certificationsMandatory
Required Languages
English(Intermediate)
Technical Skills
Ability to install, configure, and troubleshoot common operating systems and office productivity software (Level 4/5)
Knowledge of computer and laptop hardware, as well as peripherals such as printers and scanners (Level 4/5)
Basic knowledge of local area networks (LANs), internet connectivity, Wi-Fi, and user access concepts (Level 5/5)
Ability to troubleshoot basic issues with software and corporate systems (Level 5/5)
Familiarity with creating and managing user accounts and access permissions in accordance with approved authorizations (Level 4/5)
Ability to use a service desk ticketing system and document recurring issues and their resolutions (Level 4/5)
- Basic knowledge of information security, confidentiality, and ICT equipment handling requirements (Level 5/5)
Behavioral Competencies
Cognitive Competencies:
Problem Solving (Level 3/5)
Communication Competencies:
Active Listening (Level 3/5)
Communication Skills (Level 4/5)
Personal Effectiveness:
Accountability (Level 4/5)
Work Execution Competencies:
Customer Orientation (Level 5/5)

ICT Help Desk Specialist

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، با انتخاب شغل مورد نظرشان رزومه خود را ارسال نمایند.

اطلاعات تماس

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