استخدام شرکت همراه کسب‌وکارهای هوشمند

شرکت همراه کسب‌وکارهای هوشمند در تهران جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید.

Description

job title

EBCOM, a subsidiary of MCI (Hamrah-e Aval), is seeking a Senior Infrastructure & Service Support Engineer to oversee and ensure the health, performance, and availability of our critical infrastructure. In this role, you will be responsible for monitoring, optimizing, and troubleshooting infrastructure across compute, storage, and network layers, leveraging advanced tools like Zabbix, Prometheus, and Grafana. Your expertise will directly impact the efficiency and scalability of our infrastructure services, ensuring seamless operations and proactive problem resolution.
Key Responsibilities:
Infrastructure Health Management & Monitoring
Oversee the health management and continuous monitoring of infrastructure, including compute, storage, and network layers
Utilize Zabbix, Prometheus & Grafana to monitor network availability, stability, and performance
Proactively address any abnormal behavior patterns or disruptions in infrastructure
Ensure high availability of infrastructure services, ensuring performance meets organizational standards
Infrastructure Visibility & Network Monitoring
Maintain end-to-end visibility into network performance across servers, storage, and networking components using Visibility Cloud Monitoring
Ensure seamless monitoring of network traffic, bandwidth usage, and server connectivity
Proactively monitor network congestion, latency, and potential disruptions to ensure smooth operations
Capacity & Utilization Analysis
Analyze capacity utilization across compute, storage, and network resources using Prometheus & Grafana for metrics collection
Identify underutilized or overutilized components and provide optimization recommendations
Support capacity planning to ensure the scalability and performance of infrastructure services
Performance & Availability Reporting
Ensure the performance and availability of infrastructure systems are continuously monitored and accurately reported
Deliver regular service health reports using data collected from Zabbix, Prometheus, Grafana, and Visibility Cloud Monitoring
Translate infrastructure performance data into actionable insights for operational improvements
Problem-Solving & Analytical Support
Resolve complex network and infrastructure issues (hardware, network performance, storage)
Perform root cause analysis (RCA) and provide corrective actions for infrastructure failures and performance degradation
Collaborate with engineering and network teams to implement solutions for recurring issues and potential bottlenecks
Service Requests & Coordination:
Manage and coordinate infrastructure-related service requests using SDM for iService
Ensure accurate tracking of service requests, incidents, and resolutions
Work with internal teams and vendors to ensure timely response and resolution within SLAs
Required Technical Skills:
Hands-on experience with infrastructure monitoring tools such as Zabbix, Prometheus & Grafana
Familiarity with Kibana for log analysis and Visibility Cloud Monitoring tools
Strong understanding of networking protocols (TCP/IP, DNS, HTTP, etc.) and network performance management
Experience with server infrastructure (Linux/Unix and Windows environments)
Proficiency in capacity analysis and resource optimization
Knowledge of network performance troubleshooting, including latency and congestion issues
Understanding of ITIL processes and familiarity with incident, problem, and change management
Experience with ticketing systems (iService)
Problem-Solving & Analytical Skills
Strong analytical skills for identifying and resolving network and infrastructure issues
Ability to correlate performance data with operational incidents
Proficiency in root cause analysis (RCA) and identifying optimization opportunities
Ability to troubleshoot network connectivity, performance degradation, and infrastructure failures
Soft Skills:
Strong communication and interpersonal skills for cross-team collaboration
Calm and effective under pressure, especially during critical incidents
Excellent organizational and time management skills
Strong reporting and documentation capabilities
Work Conditions:
Participation in on-call rotation for high-priority incidents:
Close collaboration with Monitoring Hub, SysAdmin, DevOps and Data Center Teams

Senior Infrastructure & Service Support Engineer

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.

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