استخدام شرکت همراه کسب‌وکارهای هوشمند

شرکت همراه کسب‌وکارهای هوشمند در تهران جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید.

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job title

EBCOM, a proud subsidiary of MCI (Hamrah-e Aval), is seeking a Senior Observability & Reliability Engineer to enhance the reliability and observability of our services. In this critical role, you'll design and implement advanced monitoring solutions, improve system visibility, and ensure the seamless performance of our distributed systems. Your expertise in reliability engineering will be key in minimizing incidents and contributing to the continuous improvement of our operational resilience.
Job requirements:
Observability Engineering
Design and enhance observability architecture (Metrics, Logs, Traces)
Implement centralized monitoring and telemetry collection strategies
Build advanced dashboards and visualization layers for service health
Define effective alerting models with proper thresholds and noise reduction
Improve system visibility across distributed services and APIs
Reliability Engineering
Apply reliability principles to reduce incidents and service degradation
Define and track SLOs, SLAs, SLIs, and error budgets
Conduct reliability and availability analysis across services
Identify systemic weaknesses and recurring failure patterns
Contribute to resilience improvements and operational hardening
Incident Intelligence & Analysis
Lead advanced alert triage and event correlation
Support incident response with deep telemetry insights
Participate in root cause analysis (RCA) and post-incident reviews
Develop monitoring improvements based on incident learnings
Performance & Capacity Insight:
Analyze performance trends and anomaly detection
Support capacity planning using monitoring data
Deliver service reliability and performance reports
Required Technical Skills:
Strong hands-on experience with monitoring & visualization tools:
Prometheus, Zabbix, Grafana, Splunk, Kibana
Experience with log aggregation and analysis platforms: ELK Stack or Splunk
Solid understanding of Observability concepts (Metrics, Logs, Tracing, Telemetry)
Familiarity with distributed systems monitoring
Linux system knowledge and performance troubleshooting
Understanding of network and infrastructure monitoring fundamentals
Experience with API/service monitoring
Experience with event management and ticketing systems
Reliability & Engineering Knowledge:
Deep understanding of MTTR, MTBF, availability, resilience engineering
Experience defining and measuring SLO/SLI frameworks
Knowledge of alert optimization and signal-to-noise improvement
Strong analytical skills for failure pattern recognition
Experience contributing to operational readiness and service reliability
Nice to Have:
Experience with APM tools
Knowledge of automation or scripting (Python, Bash)
Exposure to cloud-native monitoring
Familiarity with ITIL processes
Soft Skills:
Strong analytical and systems-thinking mindset
Calm and effective under incident pressure
Cross-team collaboration skills
Clear reporting and documentation
Work Conditions:
Participation in incident scenarios and reliability reviews
Close collaboration with Service Operations teams

Senior Observability & Reliability Engineer

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