استخدام اسنپ فود

اسنپ فود در تهران جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید:

Description

job title

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.
We are waiting for you to continue this story.
Responsibilities:
Conduct training needs assessments through surveys, interviews, and consultations with managers and team leads
Design and develop comprehensive training programs for both soft and technical skills in various formats (in-person, virtual, e-learning, blended)
Plan, coordinate, and deliver internal and external training sessions; manage training logistics and maintain the training calendar
Evaluate training effectiveness using assessment tools and performance metrics; analyze data and prepare actionable reports
Support talent development initiatives, including career pathing and mentoring programs
Create engaging, interactive training content using modern methods such as gamification
Collaborate with HR and leadership to define and prioritize technical and behavioral competencies, especially for contact center roles
Continuously improve training programs based on feedback, research, and industry trends
Contribute to building an internal competency academy and explore external training opportunities
Maintain detailed training records, LMS data, and contribute to L&D reporting and process improvement
Requirements:
Bachelor’s degree or higher in Human Resources, Management, Psychology, Education, or related fields
Proficiency in digital learning tools (LMS, content creation) and data-driven training evaluation
Strong communication and collaboration skills, with empathy and teamwork at the core
Creative mindset with a passion for innovation, ownership, and continuous improvement
Minimum 1 year of experience in training, L&D, or preferably in a customer support or contact center environment
Benefits:
Vouchers for Vacations, Gym, Therapy Sessions, Internet Costs
Complementary Insurance
Educational platform of advanced courses
Snappfood’s Discount codes
Loans

Contact Center Workforce Development Specialist

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام، رزومه خود را ارسال نمایند.

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