استخدام شرکت ابرناک

شرکت ابرناک در تهران (خیابان فاطمی) جهت تکمیل کادر خود از واجدین شرایط زیر دعوت به همکاری می نماید:

Description

job title

We're not just hosting servers; we're teaching them to think. abrNOC powers global innovation with ultra-fast cloud infrastructure and new AI-native tools used by thousands worldwide. If you love experimenting, building smarter systems, and seeing ideas come alive, come help us invent the future of cloud computing powered by AI.
Job Title: Technical Support Engineer (Level 2)
This is a technical support role focused on direct client communication. You’ll be responsible for handling more complex tickets escalated from Tier 1, such as advanced troubleshooting and in-depth investigations.
However, not all tickets will be Tier 2-level — at times, you’ll also resolve Tier 1-type requests based on workload, priority, or customer needs. Flexibility and a willingness to support wherever needed are key.
Key Responsibilities
Take ownership of Tier 2-level support tickets and handle escalations from Tier 1
Troubleshoot Linux and Windows cloud instances, including performance, configuration, and connectivity issues
Investigate network-related problems (firewall, routing, VPN, DNS, HTTP/S)
Collaborate with the infrastructure team on deeper technical issues and ensure a smooth handoff when required
Communicate clearly and proactively with customers throughout the ticket lifecycle
Document findings, solutions, and best practices in the internal knowledge base
Occasionally handle Tier 1-level support tasks as part of daily ticket flow
Provide feedback to improve internal processes, tooling, and customer experience
Job requirements
Role Requirements
Strong Linux knowledge (command-line tools, services, logs, networking, systemd)
Strong understanding of Windows Server troubleshooting
Familiarity with web servers (Apache, Nginx, IIS)
Solid troubleshooting skills for performance, connectivity, and configuration issues
Understanding of networking fundamentals (TCP/IP, VPN, DNS, firewalls)
Experience with ticketing systems and remote troubleshooting tools
Excellent written communication skills with a customer-first mindset in English
Strong analytical thinking and problem-solving abilities
Prior experience in a Tier 2 or advanced support role
Familiarity with virtualization and containerization (Docker)
Experience with monitoring and alerting tools (Grafana)
Basic shell scripting skills for automation and troubleshooting
Awareness of security best practices
Why You Should Apply:
Competitive salary and benefits package.
Flexible working hours.
Holiday gifts and bonuses to celebrate your contributions.
Laptop provided for your productivity.
Opportunity for remote work
Professional development programs and training opportunities.
Complimentary breakfast to keep you energized.
Relaxation and recreation spaces, including a game room to unwind.
Work Location & Schedule:
Company Location: Fatemi St., Jahad Square, Tehran, Iran
Workplace Policy: Full-Time - Onsite/ Fully Remote
Worktime: 44 hours in a week (depends on your shift)

Technical Support Engineer (Level 2)

متقاضیان واجد شرایط می توانند با کلیک روی لینک تکمیل فرم استخدام رزومه خود را ارسال نمایند.

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